Welcome to Grytics ! Please wait

Good bye ! See you soon !

FAQ

What is Grytics?

Grytics is a SaaS solution for SocialMedia Analytics on Facebook groups, for Community Managers, WebMarketers and PR. It allows Companies of all size

  • to improve their customer relationship through the analysis of publications on their Facebook groups
  • to identify influencers
  • to help for marketing intelligence
  • to engage and deliver a better service to clients/fans communities
  • to measure, predict, improve their groups performance
  • to enhance their community management
  • to increase the engagement
  • to curate content

 

What are the Main features?

Grytics is delivering analytics insights about your Facebook groups (Activity ratio, Number and type of Publications, Interactions) and their members (Influencers, Posts generating the biggest engagement, Percentage of Active Members). All this can be exported in PDF, Powerpoint in ready-to-use reports. You can also get the list of publications and members.

You can Benchmark Groups, get comparative insights and best practices. Search Tools help you find groups, publications, members, and get statistics. The Tags System lets you organize content, categorize members. You can increase engagement, promote your groups with the Wall of Fame, curate member-generated content, manage your publications with the Publishing Tool…

 

How the data is collected?

We are using the Facebook API in order to get the data from your groups. That’s why we need you to connect through your Facebook account. We are not scraping data like age, gender or location.

 

Which kind of data is collected from the Facebook group API?

We gather all the posts, members, comments and reactions. Sale posts marked as sold, polls, and events cannot be gathered or analysed.

 

What do you do with the collected data?

Our action with the data is strictly limited and explained in our terms of service and privacy policy. We do not sell your data to anyone.

 

Where is the company located?

We are located in Paris and in Troyes (in the Champagne area), in France.

 

I want to analyze secret and private groups. Can I do that? Am I the only one who can check out the data?

Only admins are allowed to access secret and closed groups data.

 

Is Grytics free?

Grytics can be used for free for 14 days. You will benefit from a 14 days free-trial with the features of our Pro plan.

Once the free trial is over, to continue using Grytics, you will need to subscribe to one of our plans and/or purchase a history product (full history or 12-months history). If you choose to not subscribe and if you did not buy any history product, your account will be deleted.

Please have a look at our terms of use and service for more information: https://grytics.com/terms-of-service/.

 

Why does it take time to import content for a Facebook Group?

The import may take a while. It depends on your groups data volume (members, posts, comments…). You’ll receive an email when your data is available.

I want to upgrade my subscription, how can I do it?

If you had a subscription before the 1st of June 2015, please contact us. After the 1st of June 2015, you can upgrade your subscription in your account page (https://grytics.com/my-account/). Go to “My Subscriptions” part and click on “Switch Subscription”. You will only have to pay the difference (it will be automatically calculated by the system).

 

Can I cancel my subscription when I want?

You can cancel a monthly or annually subscription anytime. Just go to https://grytics.com/my-account/ and click on cancel. You will not be charged anymore.

Important: please note that you will not be entitled to a prorated refund of any sum paid for Nonbinding Subscriptions periods.

Please do not send cancellation requests by email, as they will not be taken into account.

 

What is the History Product?

This product works solely for Facebook Groups.

This product has been designed to download all the data (except images) from a Facebook Group since its inception (=full history) or for the last 12 months (12 months history). After the launch of the history product, you will be able to get all the Grytics statistics and metrics for your Group for a very specific time range.

 

What is the difference between a History Product and a Subscription?

With a subscription, your groups data are automatically updated on a daily basis so you will be able to follow your group activity, and keep track of what is happening in your community.

A history product is a one shot product. After the launch, you will get the data for a group since the inception or for the last 12 months. But the data will not be updated.

For a comprehensive analysis and archive, it is recommended to have a subscription with the full history product.

 

Can I delegate the group stats to other accounts?

Yes, you can. You have 3 licences with the Pro subscription, 6 licences with the Enterprise subscription, 10 licences with the Global subscription.

You can invite anyone who has a Grytics account. They can create an account for free. You have to specify your team member’s Grytics account email address.

 

I cannot import the data of my group. Why?

Maybe because there is no content! Contact us for support via the chat (blue icon at the bottom right of your screen).

 

I want to delete my account. How can I do it?

Simply contact us via the chat (blue icon at the bottom right of your screen).